Luxury Client Advisor – In-Store & Online Experience

Miu Miu; Porto Cervo; On-site; EUR 28,000 - 36,000; Full time

Job summary

Miu Miu is seeking a Client Advisor to deliver an extraordinary luxury customer experience in-store and online. You will place clients at the center, master product knowledge, and serve as a Brand Ambassador guiding them through the world of Miu Miu.

You will drive to exceed personal and store sales targets, build lasting client relationships via CRM, and participate in appointments, including virtual ones, to ensure a seamless omnichannel luxury journey.

Qualifications

• Previous experience in a Client Advisor, Sales Assistant or similar role.
• Strong customer orientation and excellent interpersonal and communication skills.
• Passion for fashion and luxury, with a genuine interest in the brand, its products and heritage.
• Results-oriented, proactive and flexible, with a strong team spirit and the ability to work in a dynamic retail environment while contributing to the achievement of individual and store targets.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request.
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the store's success.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate excellent knowledge of the products, brand history, culture and DNA.
• Capture Customer data into the Company CRM to connect with clients and develop future opportunities.
• Follow up with Clients using CRM tools to strengthen long-term relationships.

Skills

Client advisor experience

Customer orientation

Interpersonal communication

Relationship building

Fashion & luxury passion

Teamwork

Job description

Miu Miu is seeking a Client Advisor to deliver an extraordinary luxury customer experience in-store and online. You will place clients at the center, master product knowledge, and serve as a Brand Ambassador guiding them through the world of Miu Miu.

You will drive to exceed personal and store sales targets, build lasting client relationships via CRM, and participate in appointments, including virtual ones, to ensure a seamless omnichannel luxury journey.