Luxury Boutique Director - VIP Clienteling & Growth Leader

Azienda Anonima; Milano; In loco; EUR 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Prestigious international luxury brand in Milan seeks an experienced Boutique Director to lead one of its key boutiques in Quadrilatero della Moda. You'll own the boutique's commercial performance, team leadership, client experience and operational excellence, acting as Brand Ambassador with the highest luxury standards.

Ideal candidate has 7+ years in luxury retail, strong leadership, proven clienteling with international and HNWI clients, and fluency in Italian and English.

Competenze

• 7+ years in luxury retail, Boutique/Store Manager or Director experience.
• Proven track record managing a high-end boutique, flagship or strategically relevant store.
• Strong commercial acumen with luxury retail KPIs.
• International and high-net-worth clientele experience and sophisticated clienteling practices.
• Excellent leadership, coaching and people development skills.
• Fluent Italian and English; additional languages are a plus.

Mansioni

• Lead, motivate and develop the boutique team, fostering a high-performance client-centric culture.
• Drive sales performance and achieve commercial targets and KPIs.
• Develop and implement a strong clienteling strategy focused on VICs, HNWIs and international clientele.
• Build and maintain long-term relationships with key clients and grow their portfolios.
• Ensure exceptional and consistent client experience aligned with brand standards.
• Monitor and analyse key retail KPIs and identify growth opportunities.
• Coach the team on sales techniques, product knowledge and luxury service.
• Ensure boutique presentation, visual merchandising and operational excellence.
• Collaborate with Retail, HR, Merchandising, Marketing and HQ functions.
• Represent the brand at VIP events and client appointments.

Conoscenze

Leadership

Clienteling

Commercial acumen

KPI analysis

People development

Communication skills

Fluent Italian and English

Descrizione del lavoro

Prestigious international luxury brand in Milan seeks an experienced Boutique Director to lead one of its key boutiques in Quadrilatero della Moda. You'll own the boutique's commercial performance, team leadership, client experience and operational excellence, acting as Brand Ambassador with the highest luxury standards.

Ideal candidate has 7+ years in luxury retail, strong leadership, proven clienteling with international and HNWI clients, and fluency in Italian and English.