Luxury Accessories Specialist — Elevate Customer Experience

Itachoo S.r.l.; Lombardia; On-site; EUR 26,000 - 35,000; Full time

Job summary

Capri Holdings Limited, home to Jimmy Choo, is seeking a client-focused professional for a full-time role in an Italian boutique. You will deliver exceptional customer service, embody the luxury brand image, and develop product knowledge to advise clients in-store.

The role involves building a loyal client base, supporting stock replenishment, maintaining VM standards, and participating in promotional events and training.

Qualifications

• Experience in luxury retail customer service.
• Knowledge of product construction, materials and care.
• Ability to build long-term client relationships.

Responsibilities

• Providing exceptional customer service exceeding expectations.
• Reflecting luxury brand image through attitude and grooming.
• Developing product knowledge to advise customers.
• Building and maintaining a client database for repeat visits.
• Handling complaints and resolving issues with store management.
• Supporting stock replenishment and inventory accuracy.
• Maintaining stock presentation and VM standards.
• Participating in stock takes and store meetings.
• Representing Jimmy Choo at promotional events.
• Ensuring health and safety compliance.

Skills

Customer service

Stock management

Visual merchandising

Client relationships

Communication

Job description

Capri Holdings Limited, home to Jimmy Choo, is seeking a client-focused professional for a full-time role in an Italian boutique. You will deliver exceptional customer service, embody the luxury brand image, and develop product knowledge to advise clients in-store.

The role involves building a loyal client base, supporting stock replenishment, maintaining VM standards, and participating in promotional events and training.