Lux Travel Experience Consultant - Remote

Manatal; Firenze; Remote; EUR 30,000 - 46,000; Full time

Benefits offered by this job

100% remote work

Travel perks

Professional growth

Team training

Job summary

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to support clients from initial inquiry through post-travel follow-up in a 100% remote role.

You will handle inquiries, assist with luxury and leisure bookings, provide destination information, confirm itineraries, and maintain records in the agency system while delivering a seamless, highly personalized service.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related service.
• Highly organized with great attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Booking systems

Job description

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to support clients from initial inquiry through post-travel follow-up in a 100% remote role.

You will handle inquiries, assist with luxury and leisure bookings, provide destination information, confirm itineraries, and maintain records in the agency system while delivering a seamless, highly personalized service.