Lux Front Office Agent — Capri, 5-Star, Live-In Housing

Château des Avenières; Capri; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Shared accommodation for non-residents

Job summary

Château des Avenières on Capri seeks a Front Office Agent to deliver impeccable, personalized guest service under the supervision of the Front Office Manager. This role focuses on ensuring seamless, high-end guest experiences in a luxury setting.

The ideal candidate will have at least 3 years in luxury hotels, be fluent in Italian and English, and proficient with Protel PMS and Passportscan. Strong communication and teamwork are essential for success.

Qualifications

• Diploma or degree in hospitality, tourism, or languages.
• Minimum 3 years of experience in luxury or 5-star hotels.
• Fluency in Italian and English; knowledge of a third language (French or Spanish) preferred.
• Proficiency in PMS Protel and Passportscan document management systems.
• Strong problem-solving, communication, and interpersonal abilities.
• Strong customer orientation, flexibility, teamwork, and attention to detail.
• Applicants must have the legal right to work in Italy.

Responsibilities

• Welcome and assist guests during check-in and check-out, accurately handling procedures and payments.
• Provide personalized reception services and escort guests to their rooms.
• Manage reservations using the PMS Protel system and Passportscan.
• Coordinate room service, shuttle, and guest handling services.
• Organize and monitor pre-arrivals, ensuring optimal preparation for the guest’s stay.
• Manage the switchboard and internal/external communications.
• Collaborate with other departments to ensure a smooth, top-tier service experience.

Skills

Italian fluency

English fluency

Third language (French/Spanish)

Customer orientation

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Team spirit

Flexibility

Education

Diploma or degree in hospitality/tourism/languages

Tools

Protel PMS

Passportscan

Job description

Château des Avenières on Capri seeks a Front Office Agent to deliver impeccable, personalized guest service under the supervision of the Front Office Manager. This role focuses on ensuring seamless, high-end guest experiences in a luxury setting.

The ideal candidate will have at least 3 years in luxury hotels, be fluent in Italian and English, and proficient with Protel PMS and Passportscan. Strong communication and teamwork are essential for success.