Front Office Agent Turnante - Season 2027

Château des Avenières; Capri; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Shared accommodation for non-residents

Job summary

Château des Avenières on Capri seeks a Front Office Agent to deliver impeccable, personalized guest service under the supervision of the Front Office Manager. This role focuses on ensuring seamless, high-end guest experiences in a luxury setting.

The ideal candidate will have at least 3 years in luxury hotels, be fluent in Italian and English, and proficient with Protel PMS and Passportscan. Strong communication and teamwork are essential for success.

Qualifications

• Diploma or degree in hospitality, tourism, or languages.
• Minimum 3 years of experience in luxury or 5-star hotels.
• Fluency in Italian and English; knowledge of a third language (French or Spanish) preferred.
• Proficiency in PMS Protel and Passportscan document management systems.
• Strong problem-solving, communication, and interpersonal abilities.
• Strong customer orientation, flexibility, teamwork, and attention to detail.
• Applicants must have the legal right to work in Italy.

Responsibilities

• Welcome and assist guests during check-in and check-out, accurately handling procedures and payments.
• Provide personalized reception services and escort guests to their rooms.
• Manage reservations using the PMS Protel system and Passportscan.
• Coordinate room service, shuttle, and guest handling services.
• Organize and monitor pre-arrivals, ensuring optimal preparation for the guest’s stay.
• Manage the switchboard and internal/external communications.
• Collaborate with other departments to ensure a smooth, top-tier service experience.

Skills

Italian fluency

English fluency

Third language (French/Spanish)

Customer orientation

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Team spirit

Flexibility

Education

Diploma or degree in hospitality/tourism/languages

Tools

Protel PMS

Passportscan

Job description

• Full-time
• Department: Reception Staff

Company Description

Perched on a cliff overlooking the sea in a breathtaking location on Capri, the hotel offers one of the most stunning panoramic views in the world from every angle. Feel welcomed in the land of aesthetes and begin to discover the legendary blue of Capri!

Job Description

The Front Office Agent, under the supervision of the Front Office Manager, will be responsible for providing impeccable and personalized guest service, ensuring that all service standards align with the excellence of Relais & Châteaux. This role will contribute to creating a memorable guest experience, working closely with all hotel departments to deliver a seamless and consistent service.

Main Responsibilities

• Welcome and assist guests during check-in and check-out, accurately handling procedures and payments.
• Provide personalized reception services and escort guests to their rooms.
• Manage reservations using the PMS Protel system and dedicated platforms (including Passportscan).
• Coordinate room service, shuttle, and guest handling services.
• Organize and monitor pre-arrivals, ensuring an optimal preparation for the guest’s stay.
• Manage the switchboard and both internal and external communications.
• Actively collaborate with other departments to ensure a smooth, top-tier service experience.

Qualifications

• Diploma or degree in hospitality, tourism, or languages.
• At least 3 years of experience in similar roles within luxury or 5-star hotels.
• Fluency in Italian and English is essential; knowledge of a third language (French or Spanish) is preferred.
• Excellent computer skills, with proficiency in PMS Protel and document management systems (Passportscan).
• Problem-solving skills, outstanding communication, and interpersonal abilities.
• Strong customer orientation, flexibility, team spirit, and attention to detail.
• Applicants must have the legal right to work in Italy.

Additional Information

• Contract starting from the 2027 season.
• Full-time availability required, with both daytime and nighttime shifts, from Monday to Sunday.
• Local talent is preferred; however, shared accommodation will be provided for non-residents.
• Long-term prospects with a successful company.