Italian Social Media Support Specialist – Lisbon

Cross Border Talents; Modena; In loco; EUR 15.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers for a 12-month, full-time Social Media Customer Care role in Lisbon during September and October. You will address customer questions on social media, provide clear solutions, and manage complaints with empathy in a fast-paced digital setting.

Eligibility to work in Portugal is required, with a rotating 8-hour shift schedule and flight reimbursement according to policy.

Competenze

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Ability to work in a fast-paced digital environment.

Mansioni

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Strong communication

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers for a 12-month, full-time Social Media Customer Care role in Lisbon during September and October. You will address customer questions on social media, provide clear solutions, and manage complaints with empathy in a fast-paced digital setting.

Eligibility to work in Portugal is required, with a rotating 8-hour shift schedule and flight reimbursement according to policy.