Italian Social Media Care Specialist – Lisbon

Cross Border Talents; Bari; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Italian-speaking professionals for a 12-month, full-time Social Media Customer Care role in Lisbon. You will respond to queries on social media, provide clear information, and resolve issues while upholding brand standards.

The role requires working 40 hours per week on a rotating schedule, with flight ticket reimbursement, comprehensive health insurance, and free Portuguese classes. Relocation support is available, with a renewal option after 12 months.

Qualifications

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• Customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Familiarity with social media platforms.
• Basic computer skills.

Responsibilities

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Job description

Cross Border Talents is seeking fluent Italian-speaking professionals for a 12-month, full-time Social Media Customer Care role in Lisbon. You will respond to queries on social media, provide clear information, and resolve issues while upholding brand standards.

The role requires working 40 hours per week on a rotating schedule, with flight ticket reimbursement, comprehensive health insurance, and free Portuguese classes. Relocation support is available, with a renewal option after 12 months.