Italian Social Media Care Specialist — Lisbon

Cross Border Talents; Padova; Vor Ort; EUR 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Zusammenfassung

Cross Border Talents seeks fluent Italian speakers for our Social Media Customer Care team in Lisbon, starting September/October. You’ll respond to social queries, resolve issues, and create a positive brand experience across channels.

The role is full-time (40 hours/week) on a 12‑month contract with renewal potential. Relocation assistance, flight reimbursement, comprehensive health insurance, and free Portuguese classes are provided.

Qualifikationen

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused mindset with ability to work in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Aufgaben

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Kenntnisse

Fluent Italian

English (B1/B2)

Typing 20+ wpm

Communication skills

Customer-focused mindset

Digital environment adaptability

Jobbeschreibung

Cross Border Talents seeks fluent Italian speakers for our Social Media Customer Care team in Lisbon, starting September/October. You’ll respond to social queries, resolve issues, and create a positive brand experience across channels.

The role is full-time (40 hours/week) on a 12‑month contract with renewal potential. Relocation assistance, flight reimbursement, comprehensive health insurance, and free Portuguese classes are provided.