Italian Social Media Support Specialist - Lisbon

Cross Border Talents; Bologna; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Rotating schedule

Job summary

Cross Border Talents in Lisbon is seeking fluent Italian speakers for a Social Media Customer Care role on a 12-month contract, 40 hours weekly with a rotating schedule. You will engage customers across social channels, provide solutions, and uphold quality standards while delivering an excellent user experience.

The role requires Italian fluency, intermediate English, and strong communication skills. Relocation support and language courses are offered to help you settle in Portugal.

Qualifications

• Fluent Italian, written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ WPM.
• Strong communication and problem-solving skills.
• Customer-focused mindset and digital communication.
• Ability to work in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while staying customer-first.
• Follow quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Communication skills

Problem solving

Interpersonal skills

Customer-focused

Social media familiarity

Fast-paced environment

Tools

Social media platforms

Job description

Cross Border Talents in Lisbon is seeking fluent Italian speakers for a Social Media Customer Care role on a 12-month contract, 40 hours weekly with a rotating schedule. You will engage customers across social channels, provide solutions, and uphold quality standards while delivering an excellent user experience.

The role requires Italian fluency, intermediate English, and strong communication skills. Relocation support and language courses are offered to help you settle in Portugal.