Italian Social Media Care Specialist — Lisbon

Cross Border Talents; Trieste/Trst; In loco; EUR 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers for a 12-month, full-time Social Media Customer Care role in Lisbon, starting September/October. You will manage social channels, assist customers, and ensure high-quality service while adhering to company standards.

Eligibility to work in Portugal and ability to work in Lisbon is required. You will join an international team, receive onboarding, and benefit from relocation support, health insurance, and language classes to help you settle

Competenze

• Fluent Italian and English proficiency required.
• Typing speed of 20+ wpm.
• Strong communication and interpersonal skills required.
• Customer-focused mindset for a fast-paced digital environment.

Mansioni

• Respond to customer queries via social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Handle complaints professionally and escalate complex cases as needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Communication skills

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced digital environment

Basic computer skills & social media

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers for a 12-month, full-time Social Media Customer Care role in Lisbon, starting September/October. You will manage social channels, assist customers, and ensure high-quality service while adhering to company standards.

Eligibility to work in Portugal and ability to work in Lisbon is required. You will join an international team, receive onboarding, and benefit from relocation support, health insurance, and language classes to help you settle