Lean & Process Excellence Lead — Global Warehouse

JD.COM; Milano; On-site; EUR 70,000 - 110,000; Full time

Job summary

JD Logistics, the logistics arm of JD.com, seeks a bilingual Continuous Improvement Specialist/Manager in Milan to drive Lean transformations across European sites. You will standardize SOPs, analyze operations data, and deploy global best practices, coordinating with HQ to ensure fidelity and measurable gains.

You will lead Kaizen events, coach 5S and gemba walks, and deliver cost and defect reductions through structured problem solving.

Qualifications

• 3–5 years of experience leading Lean, Industrial Engineering, or Continuous Improvement in high-volume warehousing or manufacturing.
• Fluent English and Mandarin—ability to collaborate with global HQ teams.
• Bachelor’s or Master’s degree in a technical field as stated.

Responsibilities

• Lead Lean Six Sigma, Kaizen, and process optimization initiatives across warehouse departments.
• Translate and implement global HQ standards into local SOPs with high fidelity.
• Deploy root-cause actions (5-Why, 8D) to reduce defects and costs.
• Coach Lean culture through training on 5S and gemba walk frameworks.

Skills

Lean Six Sigma

Bilingual Mandarin & English

Data analytics

Process mapping

Kaizen

5S

Gemba walks

Education

Bachelor’s or Master’s degree in Industrial Engineering / Supply Chain Management / Operations

Tools

SQL

Excel

Power BI

Job description

JD Logistics, the logistics arm of JD.com, seeks a bilingual Continuous Improvement Specialist/Manager in Milan to drive Lean transformations across European sites. You will standardize SOPs, analyze operations data, and deploy global best practices, coordinating with HQ to ensure fidelity and measurable gains.

You will lead Kaizen events, coach 5S and gemba walks, and deliver cost and defect reductions through structured problem solving.