Continuous Improvement Specialist

JD.COM; Milano; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

JD Logistics, the logistics arm of JD.com, seeks a bilingual Continuous Improvement Specialist/Manager in Milan to drive Lean transformations across European sites. You will standardize SOPs, analyze operations data, and deploy global best practices, coordinating with HQ to ensure fidelity and measurable gains.

You will lead Kaizen events, coach 5S and gemba walks, and deliver cost and defect reductions through structured problem solving.

Competenze

• 3–5 years of experience leading Lean, Industrial Engineering, or Continuous Improvement in high-volume warehousing or manufacturing.
• Fluent English and Mandarin—ability to collaborate with global HQ teams.
• Bachelor’s or Master’s degree in a technical field as stated.

Mansioni

• Lead Lean Six Sigma, Kaizen, and process optimization initiatives across warehouse departments.
• Translate and implement global HQ standards into local SOPs with high fidelity.
• Deploy root-cause actions (5-Why, 8D) to reduce defects and costs.
• Coach Lean culture through training on 5S and gemba walk frameworks.

Conoscenze

Lean Six Sigma

Bilingual Mandarin & English

Data analytics

Process mapping

Kaizen

5S

Gemba walks

Formazione

Bachelor’s or Master’s degree in Industrial Engineering / Supply Chain Management / Operations

Strumenti

SQL

Excel

Power BI

Descrizione del lavoro

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Context of the Position

As part of our rapid international expansion across Europe, JD Logistics is deploying world-class automated warehousing and fulfillment infrastructure. We are seeking a bilingual Continuous Improvement Specialist/Manager to drive Lean transformations, eliminate operational waste, standardise SOPs, and seamlessly align local European site operations with global HQ standards.

The Mission & Core Scope

• The Mission: Lead site-level Lean Six Sigma, Kaizen, and process optimization initiatives across warehouse departments, driving measurable productivity improvements, cost reductions, and operational standardization.
• The Scope: You will act as the strategic process bridge between local European warehouse operational teams and global Chinese engineering/operational excellence HQ, analyzing operational data and deploying global best practices.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Productivity & Bottleneck Elimination: Lead cross-functional Kaizen events resulting in tangible throughput rate increases (UPH) across Inbound, Sorting, and Outbound cells.
• Cross-Border Technical Alignment: Translate, adapt, and implement global HQ process standards into local site Standard Operating Procedures (SOPs) with 100% operational fidelity.
• Cost & Defect Reduction (DPMO): Identify process failure modes and deploy root-cause corrective actions (5-Why, A3, 8D) to reduce defect rates and operational cost-per-unit.
• Lean Culture Coaching: Deliver training on Lean tools, 5S standards, and Gemba walk frameworks to site managers, supervisors, and floor leads.

Position Requirements

• Continuous Improvement Expertise: Minimum 3–5 years of experience leading Lean, Industrial Engineering, or Continuous Improvement projects within a high-volume warehouse, automated fulfillment center, or manufacturing plant.
• Language Requirement (Strict): Fluent/Bilingual proficiency in Mandarin and English is mandatory to enable seamless technical and operational collaboration with global HQ teams. .
• Technical & Analytical Mastery: Certified Lean Six Sigma Green Belt or Black Belt. High proficiency in data analytics (SQL, Excel, PowerBI) and process mapping.
• Degree: Bachelor’s or Master’s degree in Industrial Engineering, Supply Chain Management, Operations, or a related technical discipline.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.