Key Account Manager

Experian Group; Milano; Ibrido; EUR 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

Experian is seeking a Senior Key Account Manager in Italy (Milano area) to retain and grow existing customers and hunt new opportunities in a field-based role. You will identify key contacts, develop account plans, and execute a cross-selling strategy to achieve revenue targets.

You will forecast monthly results, manage client debt, and ensure KPIs around contact, retention and growth are met, while delivering excellent client and consumer outcomes in a dynamic market.

Competenze

• 10 years of consultative sales experience, ideally in data/fintech
• Proven ability to build and sustain relationships with financial industry players
• Strong commercial acumen and negotiation skills
• Ability to articulate complex propositions in terms of business value
• Excellent networking and written communication skills
• Leadership experience of others and driving results

Mansioni

• Identify new clients and qualify opportunities
• Develop and maintain account plans to support revenue goals
• Cross-sell and upsell within existing accounts
• Forecast accurately on a monthly basis and manage client debt
• Ensure KPIs for client contact, retention and growth are met
• Deliver high-quality client and consumer outcomes with a customer-centric approach

Conoscenze

Account Management

Sales Leadership

Negotiation

Business Relationships

Data Analytics

Communication

Networking

Strategic Planning

Descrizione del lavoro

Role Overview

To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.

Sales

• Identify new clients and qualify new opportunities
• Identify key contacts within existing accounts; cross selling and upselling accordingly
• Develop and maintain account plan to support revenue goals and objectives
• Build and implement an effective contact strategy

Processes

• Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
• knowledge of the market we operate in and our competitors

Client

• Forecast accurately and consistently on a monthly basis and effectively manage client debt

Operational

• Ensure all KPIs surrounding client contact, retention, and growth are met.

Customer

• Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
• Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Regulatory, Governance and Control

• Adhere to all regulatory requirements within role responsibility and
• Pro-actively identify risks and make recommendation to mitigate these.
• Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management

• Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
• Comply with the Training and Competency requirements and complete required training in a timely manner.

Knowledge, Skills and Experience

• Drive, determination and the ability to self-motivate
• Ability to build and sustain effective business relationships
• Fluency in data, analytics and business process management
• Proven ability to articulate complex propositions in terms of business value
• Excellent commercial acumen and negotiation skills
• Outstanding networking and communication skills
• Strong written communication
• Demonstrable leadership of others

Experience and Skills

• Key Account Manager Senior
• 10 years experience in consultive sales roles, ideally in the sortwere / data industry
• Knowledge / Network about financial industry (banks / financial house / payment institutions / ...)

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

CCNL: Metalmeccanico

Salary range =52.100,00 - 67.750,00

Level=EB8

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff r... if you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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