K-Way - Customer Service Manager - Italy Wholesale

BasicNet; Torino; On-site; EUR 45,000 - 65,000; Full time

Job summary

BasicNet is seeking a Customer Service Manager – Italy Wholesale to lead the Customer Service team and ensure proactive, solution-oriented service for our Wholesale business. Reporting to the Italy Wholesale Commercial Director, the role blends leadership with hands-on ownership of orders, shipments, and customer inquiries.

Ideal candidates will have B2B customer service experience in fashion/retail, a track record of team coordination, and strong Excel/ERP skills.

Qualifications

• Experience in B2B customer service within fashion/retail/consumer goods.
• Experience leading or coordinating a team.
• Solid knowledge of wholesale processes, order management and delivery flows.
• Strong cross-functional collaboration and stakeholder management.
• Excellent organizational, analytical and problem-solving abilities.
• Proactive, autonomous and results-oriented.
• Good knowledge of Excel and ERP/business management systems.
• AS400 experience is a plus.
• Italian and English proficiency.

Responsibilities

• Lead the Customer Service team and ensure an efficient, proactive and solution-oriented service for Wholesale.
• Oversee order management, shipments, deliveries, customer requests and issue resolution.
• Collaborate with other departments to optimize processes and customer satisfaction.

Skills

B2B Customer Service

Team leadership

Order management

Cross-functional collaboration

Analytical thinking

Problem solving

Proactive/results-oriented

Tools

Excel

ERP systems

AS400

Job description

We arelooking for a Customer Service Manager – Italy Wholesale to lead ourCustomer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business.

Reportingto the Italy Wholesale Commercial Director, the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution.

• Proven experience in B2BCustomer Service, ideally within fashion, apparel, retail or consumergoods.
• Previous experience leading orcoordinating a team.
• Solid knowledge of Wholesaleprocesses, order management and delivery flows.
• Strong cross-functionalcollaboration and stakeholder management skills.
• Excellent organizational,analytical and problem-solving abilities.
• Proactive, autonomous andresults-oriented approach.
• Good knowledge of Exceland ERP/business management systems.
• AS400 experience is a plus.
• Italianand English proficiency.

If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement, we would loveto hear from you.