Customer Service Assistant

K-Way; Torino; On-site; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Company benefits

Job summary

K-Way, located in Turin, is seeking a motivated Customer Service Assistant to support their sales department. The role involves managing orders, providing customer support, and handling documentation. The ideal candidate should have excellent organizational skills, advance Excel knowledge, and good communication abilities in English. The position offers an annual gross salary of around €25,000 and various company benefits. Join K-Way and be part of an environment fostering professional growth and collaboration.

Qualifications

• Motivated and detail-oriented individual.
• Advanced proficiency in Excel.
• Ability to communicate effectively in English.

Responsibilities

• Support agents, distributors, and clients on commercial matters.
• Manage order entry and progress monitoring.
• Handle complaints related to shipping and products.
• Maintain customer records and documentation.
• Manage returns and exchanges for customers.
• Support payment reminders and credit collections.

Skills

Good organizational skills

Attention to detail

Advanced knowledge of Excel

Communication skills

Interpersonal skills

Familiarity with ERP systems

Good command of English

Additional languages

Job description

BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.

About K-Way

K-Way is a well-known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.

Who We're Looking For

For the K-Way brand, we are looking for a motivated and detail-oriented Customer Service Assistant to join our team based in Turin.

The resource will support the sales department in the operational and administrative management of customers, ensuring efficient and timely service to agents, distributors, and direct clients.

Key Responsabilities

• Provide support to agents, distributors, and direct customers on commercial and administrative matters
• Order management: entry, progress monitoring, receipt, and preparation
• Provide information on the status of orders and shipments
• Handle complaints related to shipping delays, missing goods, and issues with carriers
• Manage customer records and update data
• Prepare, send and archive commercial and administrative documents
• Handle replacements, product exchanges, and other customer requests
• Returns management: enter requests into the company system, organize collections, and monitor the issuance of credit notes
• Support payment reminder and credit collection activities
• Prepare documentation for non-EU shipments
• Analyze the order backlog
• Provide general support to the sales team

Knowledge, Skills and Abilities required

• Good organizational skills and attention to detail
• Advanced knowledge of Excel
• Good communication and interpersonal skills
• Familiarity with main ERP systems (e.g., ERP / AS400)
• Good command of English; additional languages are a plus

This role comes with an annual gross salary of around €25,000, plus a range of company benefits.

K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.