Junior Italian Digital Operations Specialist

AutoUncle; Milano; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

30 holiday days

Parental leave

Training program

Job summary

AutoUncle in Milan is seeking a Digital Operations Manager (Junior) to bring Italian customers live on our products and ensure ongoing success. You’ll join a hybrid team, onboarding dealers, coordinating with Sales and Tech, and handling CRM integrations and lead flows.

You’ll work in Italian (and English), with a focus on setup, troubleshooting, and clear communication. The role emphasizes hands-on problem solving and proactive process improvement.

Qualifications

• Native or near-native Italian, and working English (our company language).
• Some experience in customer support, customer success, onboarding, implementation or similar. Early-career candidates are welcome.
• Confidence picking up the phone to solve a problem.
• A basic understanding of websites, data or integrations, and an interest in technical problems.
• A structured way of working: you follow up and don't drop details.
• Hands-on experience with AI tools like ChatGPT or Claude.
• Spanish or German is a plus, not a requirement.
• Experience with HubSpot, HTML/CSS, Google Tag Manager and Google Analytics a plus, not a requirement.

Responsibilities

• Take new Italian customers live. Joining customer meetings alongside Sales and answering technical questions. You'll work in Italian with dealers, web agencies and software vendors on setup, CRM connections and lead-provider requirements.
• Support existing customers when something needs fixing or changing, so their integrations keep delivering leads
• Troubleshoot tracking, CRM, lead delivery and inventory feed issues, and elevate when needed
• Explain technical topics to customers in plain language
• Run several onboardings at once, with clear notes, owners and deadlines
• Spot problems that keep coming back and fix them for good by improving our checklists, docs, AI tools and workflows

Skills

Italian language

English language

Phone support

AI tools (ChatGPT/Claude)

Structured workflow

Problem solving on calls

Tools

HubSpot

HTML/CSS

Google Tag Manager

Google Analytics

Job description

AutoUncle in Milan is seeking a Digital Operations Manager (Junior) to bring Italian customers live on our products and ensure ongoing success. You’ll join a hybrid team, onboarding dealers, coordinating with Sales and Tech, and handling CRM integrations and lead flows.

You’ll work in Italian (and English), with a focus on setup, troubleshooting, and clear communication. The role emphasizes hands-on problem solving and proactive process improvement.