Customer Onboarding Specialist - DACH

Smartness; Arco; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Supportive environment

Team-building events

Remote working

Job summary

A leading hospitality tech firm is looking for a Customer Onboarding Specialist to enhance the onboarding experience for clients. This role involves managing onboarding processes, conducting tailored training sessions, and ensuring client satisfaction. Candidates should have a client onboarding background, exceptional communication skills, and be fluent in German, Italian, and English. This opportunity offers a supportive work environment and the chance to grow within a fast-paced team. Remote work is available with occasional meetups.

Qualifications

• Strong background in client onboarding or customer success.
• Ability to manage multiple onboarding projects and meet deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Manage end-to-end onboarding for new clients.
• Conduct personalized training sessions and webinars.
• Create and maintain onboarding documentation.

Skills

Client onboarding

Communication skills

Project management

Critical thinking

Problem solving

Job description

Apply for the Customer Onboarding Specialist - DACH role at Smartness.

Get AI-powered advice on this job and exclusive features.

About The Company

At Smartness, we build the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and increase direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.

About The Role

What Will You Do?

We need a dedicated and detail-oriented Customer Onboarding Specialist to ensure a seamless experience for new clients as they begin their journey with Smartpricing. You will guide clients through onboarding, help them understand our products, and integrate our solutions.

You Will Be Responsible For

• Managing end-to-end onboarding for new clients, including account setup, product configuration, and initial training.
• Conducting personalized training sessions and webinars to educate clients on using our solutions.
• Serving as the primary point of contact during onboarding, addressing questions and providing solutions.
• Creating and maintaining onboarding documentation, guides, and resources.
• Collaborating with Sales, Customer Success, and Product teams to ensure a cohesive experience and provide feedback for product improvements.

What Are We Looking For?

• Strong background in client onboarding, customer success, or a related SaaS role.
• Ability to manage multiple onboarding projects, prioritize tasks, and meet deadlines.
• Excellent verbal and written communication skills, conveying complex info clearly.
• Critical thinking, proactive problem solving, and strong client relationship skills.
• Previous hospitality industry experience is a plus.
• German native; professional fluency in Italian and English.

What Do We Offer?

• Work in a fast-paced, small, high-performing team where you matter.
• Freedom from toxic culture; a supportive environment.
• Opportunity to join one of the best travel‑tech sales teams in Europe.
• Space for growth, learning from mistakes, and bold choices.
• Voice matters: meetings encourage new ideas and projects.
• Continuous improvement of sales processes and approaches.
• Fun culture and team‑building events.
• Remote working with occasional meetups.

Still not convinced? Check out our "Work With Us" page: https://www.smartness.com/en/work-with-us.

Before you Apply

• We are highly driven, setting ambitious goals.
• We work harder than most.
• We push boundaries and grow rapidly.
• We maintain high standards of excellence and culture.
• If this role isn’t the right fit, we may part ways for both parties’ benefit.

We hope this helps. If you believe this could be your next adventure, apply now to discover your full potential with us!

Location: Arco, Trentino‑Alto Adige, Italy.

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industries: Software Development.