Junior Customer Care Champion | Hybrid & Unlimited PTO

Satispay; Lombardia; Híbrido; EUR 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Mental health support

Stock options

Meal vouchers

Relocation support

Professional development

Internal mobility

Language courses

Unlimited PTO

Hybrid work policy

Flexible hours

Parental leave

Descripción de la vacante

Satispay in Lombardy is seeking a Junior Customer Care Representative to deliver empathetic support and help users enjoy a smooth financial experience.

You will manage email tickets (Zendesk), follow SOPs, handle social channels and calls, work with the TL and Quality team, and complete a ~17‑day onboarding plus mentoring. Initial salary starts at €28,000 gross per year, with compensation tailored to experience and value. The role offers hybrid work with three in-office days and some remote time.

Formación

• Must be a problem-solver with a collaborative spirit and willingness to take ownership.
• Growth mindset, coachability, and openness to feedback.
• Resilience and adaptability in a fast-paced environment.
• Empathetic communication to understand and solve user issues.
• Experience with ticketing systems (e.g., Zendesk) is a strong plus.

Responsabilidades

• Ticketing & Queue Management - handle user requests via email/ticketing systems with low to medium complexity, ensure precise categorisation.
• Workflow & SOP Execution - follow SOPs and execute workflows for consistent resolutions.
• Multi-channel Support - manage DMs, social media, and inbound/outbound calls per needs.
• Team Collaboration - work with Team Lead and Quality team for escalation and support.
• Continuous Learning - participate in a ~17-day onboarding and ongoing mentoring.

Conocimientos

Teamwork

Empathy

Communication

Problem-solving

Growth mindset

Resilience

Zendesk

Tech savviness

Herramientas

Zendesk

Descripción del empleo

Satispay in Lombardy is seeking a Junior Customer Care Representative to deliver empathetic support and help users enjoy a smooth financial experience.

You will manage email tickets (Zendesk), follow SOPs, handle social channels and calls, work with the TL and Quality team, and complete a ~17‑day onboarding plus mentoring. Initial salary starts at €28,000 gross per year, with compensation tailored to experience and value. The role offers hybrid work with three in-office days and some remote time.