Junior Customer Care Representative (L.68/99)

Satispay; Lombardia; Hybride; EUR 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health insurance

Mental health support

Stock options

Meal vouchers

Relocation support

Professional development

Internal mobility

Language courses

Unlimited PTO

Hybrid work policy

Flexible hours

Parental leave

Résumé du poste

Satispay in Lombardy is seeking a Junior Customer Care Representative to deliver empathetic support and help users enjoy a smooth financial experience.

You will manage email tickets (Zendesk), follow SOPs, handle social channels and calls, work with the TL and Quality team, and complete a ~17‑day onboarding plus mentoring. Initial salary starts at €28,000 gross per year, with compensation tailored to experience and value. The role offers hybrid work with three in-office days and some remote time.

Qualifications

• Must be a problem-solver with a collaborative spirit and willingness to take ownership.
• Growth mindset, coachability, and openness to feedback.
• Resilience and adaptability in a fast-paced environment.
• Empathetic communication to understand and solve user issues.
• Experience with ticketing systems (e.g., Zendesk) is a strong plus.

Responsabilités

• Ticketing & Queue Management - handle user requests via email/ticketing systems with low to medium complexity, ensure precise categorisation.
• Workflow & SOP Execution - follow SOPs and execute workflows for consistent resolutions.
• Multi-channel Support - manage DMs, social media, and inbound/outbound calls per needs.
• Team Collaboration - work with Team Lead and Quality team for escalation and support.
• Continuous Learning - participate in a ~17-day onboarding and ongoing mentoring.

Connaissances

Teamwork

Empathy

Communication

Problem-solving

Growth mindset

Resilience

Zendesk

Tech savviness

Outils

Zendesk

Description du poste

Championing Diversity: People with disabilities encouraged to apply (L.68/99) This role is part of our commitment to fostering an inclusive workplace: this is why Satispay mainly dedicates this job opportunity to candidates eligible under specific employment protection laws, including those with disabilities or other protected status, in line with Italian law (L.68/99). We encourage candidates from all backgrounds to apply.

About Us

Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.

What You'll Be Doing

As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what that looks like in practice:

• Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
• Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
• Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
• Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
• Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.

Who We're Looking For

This role needs someone who is a problem-solver, loves teamwork, and gets things done with a high degree of curiosity and readiness for real ownership.

• Mindset & Growth - Positive attitude, growth mindset, and highly coachable, with the ability to actively seek, accept, and apply constructive feedback.
• Resilience & Adaptability - High curiosity and stress resistance, showing comfort and agility when process changes happen quickly in a fast-paced environment.
• Empathy & Communication - Strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently.
• Tech Savviness - Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.

CareAbout: how we support your impact

About

We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout:

• Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
• Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.
• Growth and development: professional development programs, internal mobility, language courses with Preply.
• Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.
• Family: enhanced parental leave, additional leave for child sickness.
• We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

Initial salary: Starting from €28,000 gross per annum

This baseline is set using objective, gender-neutral criteria for the role's core requirements. However we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. We can discuss a package that reflects your true value.

Equal opportunity employer

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.

Join us in a workplace where everyone belongs!

Learn More About Us

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