Junior Customer Care Representative

Satispay; Milano; In loco; EUR 25.200 - 30.800; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Stock option plan

Meal vouchers

Relocation support

Professional development

Descrizione del lavoro

Satispay is hiring for a customer support role in Italy, focusing on ticketing, queue management, and multi-channel communication. You’ll follow standardized SOPs, collaborate with a Team Lead and Quality team, and undergo an extensive onboarding plus ongoing mentoring to sharpen your skills.

The role emphasizes empathy, resilience, and tech-savviness, with a start salary of €28,000 gross per year and a hybrid work policy. Prior Zendesk or similar experience is a plus.

Competenze

• Experience with ticketing systems or customer support tooling.
• Ability to follow SOPs and adhere to defined workflows.
• Strong communication and empathy when assisting users.

Mansioni

• Handle user requests primarily via email and ticketing systems with low to medium complexity.
• Apply SOPs rigorously and execute workflows to ensure high-quality resolutions.
• Manage basic direct messages and social media interactions, and handle calls as needed.
• Collaborate within the team under the guidance of a Team Lead and with the Quality team for escalation.
• Participate in a ~17-day onboarding and ongoing mentoring with a dedicated buddy.

Conoscenze

Ticketing & Queue Management

Workflow & SOP Execution

Multi-channel Support

Team Collaboration

Continuous Learning

Strumenti

Zendesk

Descrizione del lavoro

About us

Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.

By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.

What you’ll be doing

• Ticketing & Queue Management – Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
• Workflow & SOP Execution – Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
• Multi-channel Support – Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
• Team Collaboration – Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
• Continuous Learning – Engage in a comprehensive ~17-day onboarding and training program, followed by day‑to‑day mentoring with an assigned buddy to constantly sharpen your skills.

Who we’re looking for

• Mindset & Growth – You bring a positive attitude, a growth mindset, and you are highly coachable. You actively seek, accept, and apply constructive feedback to improve your performance.
• Resilience & Adaptability – You possess high curiosity and stress resistance, showing comfort and agility when process changes happen quickly in a fast‑paced environment.
• Empathy & Communication – You have a strong sense of empathy, putting yourself in the user’s shoes to solve their problems efficiently.
• Tech Savviness – Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.

CareAbout: how we support your impact

• Health – Private insurance for you and your family, psychological support with Serenis, mental health workshops
• Financial resources – Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries
• Growth and development – Professional development programs, Internal mobility, Language courses with Preply
• Flexibility – Unlimited PTO, Hybrid working policy, Flexible working hours
• Family – Enhanced parental leave, Additional leave for child sickness

Initial salary: Starting from €28,000 gross per annum

This baseline is set using objective, gender‑neutral criteria for the role’s core requirements. However we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value.

Equal opportunity employer

At Satispay, we’re proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!