Junior Customer Care Specialist — Growth, Hybrid & Unlimited PTO

Satispay; Milano; Hybrid; EUR 25,200 - 30,800; Full time

Benefits offered by this job

Private health insurance

Stock option plan

Meal vouchers

Relocation support

Professional development

Job summary

Satispay is hiring for a customer support role in Italy, focusing on ticketing, queue management, and multi-channel communication. You’ll follow standardized SOPs, collaborate with a Team Lead and Quality team, and undergo an extensive onboarding plus ongoing mentoring to sharpen your skills.

The role emphasizes empathy, resilience, and tech-savviness, with a start salary of €28,000 gross per year and a hybrid work policy. Prior Zendesk or similar experience is a plus.

Qualifications

• Experience with ticketing systems or customer support tooling.
• Ability to follow SOPs and adhere to defined workflows.
• Strong communication and empathy when assisting users.

Responsibilities

• Handle user requests primarily via email and ticketing systems with low to medium complexity.
• Apply SOPs rigorously and execute workflows to ensure high-quality resolutions.
• Manage basic direct messages and social media interactions, and handle calls as needed.
• Collaborate within the team under the guidance of a Team Lead and with the Quality team for escalation.
• Participate in a ~17-day onboarding and ongoing mentoring with a dedicated buddy.

Skills

Ticketing & Queue Management

Workflow & SOP Execution

Multi-channel Support

Team Collaboration

Continuous Learning

Tools

Zendesk

Job description

Satispay is hiring for a customer support role in Italy, focusing on ticketing, queue management, and multi-channel communication. You’ll follow standardized SOPs, collaborate with a Team Lead and Quality team, and undergo an extensive onboarding plus ongoing mentoring to sharpen your skills.

The role emphasizes empathy, resilience, and tech-savviness, with a start salary of €28,000 gross per year and a hybrid work policy. Prior Zendesk or similar experience is a plus.