Junior Credit Management Analyst w/ Italian

SumUp; Varese; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Annual L&D budget

22 days of annual paid leave

32 hours of Ex Festivita

Public holidays and special leave days

Corporate pension contributions

Employee Assistance Programme

Job summary

SumUp cerca un responsabile per il mercato italiano nel team Credit Management, dedicato al recupero crediti e alle negoziazioni di piani di rimborso. Lavorerai a stretto contatto con Sales, Customer Success e Customer Care per mantenere conti in regola e risolvere query di billing, gestendo casi in Salesforce.

Avrai responsabilità nell’interfacciarti con agenzie esterne di recupero crediti e nell’interpretare dati finanziari. Si offre formazione continua e percorsi di crescita nel team.

Qualifications

• Fluenza in italiano (madre o near-native) e inglese buono.
• Esperienza in ruoli a contatto col cliente con negoziazione o incassi.
• Proficiente in Excel e dati finanziari/ amministrativi.
• Comunicazione scritta e orale forte con focus vendita.
• Energia e volontà di imparare, interesse in finanza o credito.
• Preferibile Salesforce o Tableau; ulteriori lingue sono un plus.

Responsibilities

• Contattare i merchant per recuperare pagamenti in ritardo e negoziare piani di rimborso.
• Rispondere a richieste di billing, pagamenti e abbonamenti da Customer Success/Customer Care.
• Gestire i casi in Salesforce Finance in linea con SLA.
• Gestire richieste di cancellazione e altri cambiamenti account.
• Collaborare con agenzie di recupero crediti esterne su casi complessi.
• Leggere e interpretare informazioni finanziarie sui prodotti SumUp (principalmente Salesforce).

Skills

Italian fluency

English proficiency

Negotiation

Customer-facing experience

Excel

Sales-oriented communication

Tools

Salesforce

Tableau

Job description

Overview

In this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You’ll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies. The position sits within SumUp’s Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.

Retribuzione / Benefits

• annual L&D budget of 2000
• 22 days of annual paid leave
• 32 hours of Ex Festivita
• public holidays and special leave days
• corporate pension contributions
• Employee Assistance Programme

Responsabilità

• Contact merchants to collect overdue subscription payments and negotiate repayment plans
• Respond to billing, payment and subscription queries from Customer Success and Customer Care
• Manage cases in the Finance Salesforce queue in line with service levels
• Process cancellation requests and other account changes accurately and timely
• Collaborate with external debt collection agencies on complex cases
• Read and interpret financial information across SumUp platforms, primarily Salesforce

Requisiti fondamentali

• Fluency in Italian (native or near-native) and good working English
• Experience in a customer-facing role involving negotiation, sales conversations or payment collection
• Comfort with Excel and financial/administrative data
• Strong written and verbal communication with a sales-oriented approach
• Genuine energy and willingness to learn, with interest in finance or credit operations
• Nice to have: Salesforce or Tableau; additional fluency in Spanish, French or German

• strong communication
• negotiation
• customer-centric approach
• Excel
• Salesforce
• Tableau