Junior Credit Management Analyst w/ Italian

SumUp; Monza; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

L&D budget

22 days leave

Ex Festivita 32h

Public holidays and special leave days

Pension contributions

Employee Assistance Programme

Job summary

SumUp cerca un addetto Credit Management per l'Italia, dedicato al recupero crediti e alla gestione di pagamenti in arretrato. Lavorerai a stretto contatto con Sales, Customer Success e Customer Care per tenere i account in track e risolvere query di billing.

In squadra con partner esterni, gestirai casi complessi, lettura dati e contratti di rimborso. Richiesta forte orientazione al cliente, eccellenti doti comunicative e una buona padronanza di Excel; fluente italiano e inglese.

Qualifications

• Fluenza in italiano (madre o quasi) e buon inglese
• Esperienza in ruolo a contatto con i clienti con negoziazione o cessione di pagamenti
• Apertura a dati finanziari e uso di Excel e strumenti di gestione contabile
• Ottime capacità di comunicazione scritta e verbale con taglio orientato alle vendite

Responsibilities

• Contattare i merchant per pagamenti in arretrato e negoziare piani di rimborso
• Gestire richieste di fatturazione, pagamenti e abbonamenti provenienti da Sales/CS/CC
• Gestire i case in Salesforce Finance in linea con SLA
• Elaborare richieste di cancellazione e altre modifiche agli account
• Collaborare con agenzie esterne di riscossione per casi complessi
• Leggere e interpretare dati finanziari sulle piattaforme SumUp, principalmente Salesforce

Skills

Comunicazione efficace

Negoziazione

Orientamento al cliente

Excel

Salesforce

Tableau

Tools

Salesforce

Tableau

Excel

Job description

Overview

In this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You’ll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies. The position sits within SumUp’s Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.

Retribuzione / Benefits

• annual L&D budget of 2000
• 22 days of annual paid leave
• 32 hours of Ex Festivita
• public holidays and special leave days
• corporate pension contributions
• Employee Assistance Programme

Responsabilità

• Contact merchants to collect overdue subscription payments and negotiate repayment plans
• Respond to billing, payment and subscription queries from Customer Success and Customer Care
• Manage cases in the Finance Salesforce queue in line with service levels
• Process cancellation requests and other account changes accurately and timely
• Collaborate with external debt collection agencies on complex cases
• Read and interpret financial information across SumUp platforms, primarily Salesforce

Requisiti fondamentali

• Fluency in Italian (native or near-native) and good working English
• Experience in a customer-facing role involving negotiation, sales conversations or payment collection
• Comfort with Excel and financial/administrative data
• Strong written and verbal communication with a sales-oriented approach
• Genuine energy and willingness to learn, with interest in finance or credit operations
• Nice to have: Salesforce or Tableau; additional fluency in Spanish, French or German

• strong communication
• negotiation
• customer-centric approach
• Excel
• Salesforce
• Tableau