Junior Credit Management Analyst w/ Italian

SumUp; Lombardia; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Office in Milan

Annual L&D budget €2000

22 days paid leave

Ex Festivita 32 hours

Pension contributions

Employee Assistance Programme

Sabbatical after 3 years

Referral bonus

Job summary

SumUp in Milan is seeking a Credit Management Associate to join our Italian market. You will be the dedicated contact for overdue subscriptions and hardware financing, working with Sales, Customer Success and Customer Care to keep accounts on track.

You will contact merchants by phone and email, negotiate repayment agreements, handle billing queries, and collaborate with debt collection agencies as needed, using Salesforce to manage cases and maintain service levels.

Qualifications

• Native or near-native Italian with good English
• Experience in a customer-facing role involving negotiation or payment collection
• Comfort with Excel and financial data
• Strong written and verbal communication with a sales orientation

Responsibilities

• Contact merchants by phone and email to collect overdue payments
• Negotiate repayment agreements
• Respond to billing, payment and subscription queries
• Manage cases in the Salesforce queue
• Process cancellation requests and other account changes
• Collaborate with external debt collection agencies

Skills

Negotiation

Customer service

Excel

Financial data

English (work level)

Tools

Salesforce

Tableau

Job description

Location: Milan

Team description

SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the Italian market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track.

What you'll do

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

You'll be great for this role

• Fluency in Italian at native or near native level, alongside a good working level of English
• Experience in a customer facing role that involved negotiation, sales conversations or payment collection
• Comfort working with Excel and financial or administrative data
• Strong written and verbal communication skills, with a natural, sales oriented approach
• Genuine energy and willingness to learn, with an interest in building a career in finance or credit operations

Nice to have:

experience with Salesforce or Tableau and additional fluency in Spanish, French or German.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festivita (Personal Hours), plus public holidays and special leave days
• Financial security: corporate pension contributions that support your long term future
• Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it
• Break4me: 1 month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.