Senior IT Service Delivery Manager - Government Solutions

Thales Group; Roma; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Thales Group in Roma is seeking a Service Delivery Manager to oversee support and maintenance contracts related to Government Solutions. The ideal candidate has 8+ years of IT experience, excellent communication skills, and is proficient in English and Italian. This role involves managing customer satisfaction and incident management while coordinating between various support levels.

Experience in biometric systems is a plus. Enjoy a career, not just a job, at Thales!

Competenze

• 8+ years of work experience in IT and service delivery management.
• Proven experience in external customer relationship management.
• Availability to travel with notice.

Mansioni

• Manage customer satisfaction and contractual commitments.
• Follow up on incidents in accordance with SLA.
• Financial follow-up of projects and managing risks.
• Coordinate actions of different support levels.

Conoscenze

Customer relationship management

Incident management

Change management

ITIL practices

Biometric systems knowledge

Communication in English and Italian

Formazione

Engineering or Management degree

Descrizione del lavoro

Thales Group in Roma is seeking a Service Delivery Manager to oversee support and maintenance contracts related to Government Solutions. The ideal candidate has 8+ years of IT experience, excellent communication skills, and is proficient in English and Italian. This role involves managing customer satisfaction and incident management while coordinating between various support levels.

Experience in biometric systems is a plus. Enjoy a career, not just a job, at Thales!