Technical Services Manager (f/m/d)

Eppendorf; Milano; In loco; EUR 60.000 - 95.000; Tempo pieno

Descrizione del lavoro

Eppendorf in Italy is seeking a Technical Services Manager to help ensure high-quality customer service, support service revenue and drive business growth. You will coordinate service activities, work with internal stakeholders, customers and third-party partners, and help develop the local service organisation.

You will lead installations, calibrations, repairs and training, manage escalations, and use E365 Dynamics and SAP for coordination, reporting and administration.

Competenze

• A degree in engineering, business administration or a related discipline, or equivalent relevant professional experience.
• 5 to 7 years of experience in service coordination, service operations or customer support.
• Experience in the life sciences industry is advantageous, particularly knowledge of service products, business models, customer segments or competitors.
• Good understanding of financial principles and business-relevant KPIs.
• Knowledge of Lean and Kaizen methodologies enables continuous improvement contributions.
• Experience with E365 Dynamics and SAP is essential; proficient in Microsoft Office and standard business applications.
• Clear communication, ability to build trust with customers and stakeholders, manage multiple priorities, and develop technical knowledge of Eppendorf equipment and service processes.

Mansioni

• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy.
• Contribute to the expansion and further development of Eppendorf’s service business.
• Coordinate installations, calibrations, repairs, maintenance and training to ensure that customer requirements are met.
• Build and maintain effective working partnerships with third-party service providers and drive continuous improvement in service delivery.
• Manage customer escalations and complaints in a timely, professional and customer-focused manner.
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control.
• Identify service issues and trends, communicate action plans clearly and support quality, compliance and continuous improvement initiatives.

Conoscenze

Service coordination

Customer support

Project coordination

Stakeholder management

Communication

Formazione

Engineering/Business degree

Strumenti

E365 Dynamics

SAP

Microsoft Office

Descrizione del lavoro

Come and join our Service department in Italy !

How You Can Make An Impact

As Technical Services Manager, you help ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth. Working closely with internal stakeholders, customers and third-party service partners, you coordinate service activities and support the continuous development of our local service organisation.

• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy.
• Contribute to the expansion and further development of Eppendorf’s service business.
• Coordinate installations, calibrations, repairs, maintenance and training to ensure that customer requirements are met.
• Build and maintain effective working partnerships with third-party service providers and drive continuous improvement in service delivery.
• Manage customer escalations and complaints in a timely, professional and customer-focused manner.
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control.
• Identify service issues and trends, communicate action plans clearly and support quality, compliance and continuous improvement initiatives.

What Sets You Apart

• You have a degree in engineering, business administration or a related discipline, or equivalent relevant professional experience.
• You bring ideally 5 to 7 years of experience in service coordination, service operations or customer support.
• Experience in the life sciences industry is advantageous, particularly knowledge of service products, business models, customer segments or competitors.
• You have a good understanding of financial principles and business-relevant key performance indicators.
• Knowledge of Lean and Kaizen methodologies enables you to contribute to continuous improvement activities.
• Experience with E365 Dynamics and SAP is essential; you are also proficient in Microsoft Office and standard business applications.
• You communicate clearly, build trust with customers and stakeholders, manage several priorities effectively and remain committed to developing your technical knowledge of Eppendorf equipment and service processes.

What We Offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.
• Your contribution matters. In this role, you play an important part in delivering reliable service solutions for customers and supporting the continued growth and development of our service organisation.
• Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, language courses, workshops, community formats, coaching and development programs, you can grow continuously – both professionally and personally.