Customer Success Manager – Italy

Proprli Ltd; Milano; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work setup in Milan

Competitive salary

Clear growth paths

Descrizione del lavoro

Proprli is launching in Italy and seeks its first Customer Success Manager to lay the foundation for success in this country. You will onboard Italian clients, train users, and build the CS function from scratch while collaborating with the CEO and European teams to tailor the approach for Italy.

You’ll work with Italian clients to maximize platform value, influence product direction, and scale support processes. This is a high-impact, launch-ready role with ownership from day one.

Competenze

• 2+ years in Customer Success, Account Management, or a client-facing SaaS role.
• An entrepreneurial mindset. You love building, not just following.
• Fluency in Italian and English.

Mansioni

• Be the first point of contact for Italian clients, guiding them through onboarding, training, and adoption
• Build the Italian Customer Success function from the ground up — processes, playbooks, and support systems, in close collaboration with our head of customer success
• Develop strong client relationships and turn customers into enthusiastic Proprli ambassadors
• Represent the voice of the customer internally to influence product development and roadmap priorities
• Lead live trainings, host webinars, and create scalable content to support growth
• Identify opportunities to increase platform usage, reduce churn, and enable expansion
• Work directly with Proprli’s CEO and country leads to define and execute local market strategy

Conoscenze

Customer success

Account management

SaaS

Entrepreneurial mindset

Fluent Italian

Fluent English

Descrizione del lavoro

At Proprli , we’re not just transforming real estate management; we’re reimagining how owners, property managers, and tenants collaborate. As we expand into Italy, we’re looking for our very first Customer Success Manager to lay the foundation for our success in this new country. Someone who thrives in a builder role, loves creating structure from scratch, and wants to be part of something big, from day one.

This is your chance to play a key role in launching Proprli in Italy. You’ll work closely with our CEO and collaborate with customer success teams across Europe, while directly supporting Italian clients to get the most out of our platform. It’s a unique, high-impact role for someone who is both strategic and hands‑on.

About Proprli

Proprli is an innovative SaaS platform connecting real estate owners, property managers, and tenants. We centralize communication, maintenance, building compliance, procurement, and document management, empowering stakeholders to manage portfolios efficiently and transparently.

Collaboration is at the heart of what we do. By streamlining processes we help maximize real estate value, without the hassle.

Your role: shaping success in Italy

You’ll be the trusted partner for our Italian clients, supporting onboarding, training, and long‑term success. With client empathy and a structured mindset, you’ll help users get the most from our Proprli platform.

At the same time, you’ll shape our Italian market approach internally, working closely with our CEO and the wider customer success team across Europe.

This is more than a Customer Success role, it’s a launchpad for impact.

You will:

• Be the first point of contact for Italian clients, guiding them through onboarding, training, and adoption
• Build the Italian Customer Success function from the ground up — processes, playbooks, and support systems, in close collaboration with our head of customer success
• Develop strong client relationships and turn customers into enthusiastic Proprli ambassadors
• Represent the voice of the customer internally to influence product development and roadmap priorities
• Lead live trainings, host webinars, and create scalable content to support growth
• Identify opportunities to increase platform usage, reduce churn, and enable expansion
• Work directly with Proprli’s CEO and country leads to define and execute local market strategy

You bring:

• 2+ years in Customer Success, Account Management, or a client‑facing SaaS role
• An entrepreneurial mindset. You love building, not just following
• Fluency in Italian and English
• Excellent communication and problem‑solving skills
• Calm, organized, and positive, even when things get messy
• Experience in real estate or hospitality is a plus, but not required

What we offer:

• A major role to expand Proprli’s footprint in Italy with real ownership and impact
• Close collaboration with Proprli’s CEO and customer success leadership team to shape local strategy
• Hybrid work setup based in Milan
• A fast‑growing, international team with a straightforward, collaborative culture
• Competitive salary and clear growth paths
• The tools and training to help you succeed