Italian Tech Support Specialist — Remote (Portugal)

Cbtalents; Foggia; Remoto; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Descrizione del lavoro

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based remote project. You will support customers in Italian and English, troubleshoot technical issues, and document cases to ensure smooth resolutions.

Remote position with relocation support for eligible candidates; based in Portugal or EU passport holders open to relocation. Fluency in Italian and English required.

Competenze

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong problem-solving and communication skills.

Mansioni

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.

Conoscenze

Italian

English

Tech-savvy

Problem-solving

Customer-focused

Empathetic

Patience

Communication skills

Descrizione del lavoro

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based remote project. You will support customers in Italian and English, troubleshoot technical issues, and document cases to ensure smooth resolutions.

Remote position with relocation support for eligible candidates; based in Portugal or EU passport holders open to relocation. Fluency in Italian and English required.