Italian Tech Support Specialist — Remote (Portugal-based)

Cbtalents; Caserta; In loco; EUR 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Descrizione del lavoro

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will provide support in Italian and English, troubleshoot technical issues, and document cases accurately.

Candidates based in Portugal or EU passport holders open to relocation will be considered; relocation support is provided. This full-time role offers a competitive salary and a remote work model.

Competenze

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with good documentation habits.
• Based in Portugal or willing to relocate.

Mansioni

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Conoscenze

Italian language

English language

Descrizione del lavoro

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will provide support in Italian and English, troubleshoot technical issues, and document cases accurately.

Candidates based in Portugal or EU passport holders open to relocation will be considered; relocation support is provided. This full-time role offers a competitive salary and a remote work model.