Italian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Italia; Sur place; EUR 28 000 - 45 000; Plein temps

Avantages offerts par ce poste

Fully paid relocation

Training program

Health insurance

Performance bonus

Growth opportunities

Relocation assistance

Résumé du poste

Mercier Consultancy Group is seeking an Italian-speaking Digital Trust and Safety Specialist to moderate content and enforce community standards for a major social media platform in Bulgaria. You will review reports, escalate sensitive issues, and contribute to safer online interactions while working in a fast-paced international team.

The role requires native or fluent Italian, a proactive mindset, and resilience handling sensitive content.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• EU passport required for all applicants.
• Strong interest in social media and current digital trends.
• Resilience and ability to handle sensitive content professionally.
• Excellent communication skills and attention to detail.
• Previous trust & safety or customer support experience is an asset.

Responsabilités

• Moderate user-generated social media content to ensure compliance with safety policies.
• Investigate reports of policy violations, including harassment and misinformation.
• Maintain accuracy while processing content queues in the social media ecosystem.
• Collaborate with internal teams to refine moderation strategies.
• Provide insights on emerging trends to prevent platform abuse.
• Handle sensitive escalations with discretion and empathy.
• Contribute to a healthy digital environment and platform integrity.

Connaissances

Italian fluency

Communication

Attention to detail

Resilience

Empathy

Description du poste

Italian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and bespoke BPO solutions. We specialize in connecting top-tier talent with world-class organizations, setting the industry standard for professional career advancement and excellence.

Job Overview

We are seeking a dedicated professional for an Italian Speaking Digital Trust and Safety Specialist position in Bulgaria to join a dynamic team in the social media sector. This role is pivotal in ensuring a safe, secure, and positive experience for millions of users by moderating content and enforcing community standards in an exciting, fast-paced environment.

Key Responsibilities

• Monitor and moderate user-generated social media content to ensure compliance with global safety policies
• Investigate reports of policy violations, including harassment, misinformation, and sensitive material
• Maintain a high standard of accuracy while processing content queues within the social media ecosystem
• Collaborate with internal teams to refine moderation strategies and improve community trust and safety initiatives
• Provide insights on emerging trends within the social media landscape to prevent platform abuse
• Handle sensitive escalations with discretion, empathy, and strict adherence to established protocols
• Contribute to a healthy digital environment, making this Italian-speaking job a vital role for platform integrity

Requirements

• Native or fluent Italian (spoken and written) is mandatory
• Valid EU passport (required for all applicants)
• Strong interest in the social media industry and current digital trends
• Resilience and the ability to handle sensitive content with professional maturity
• Excellent communication skills and attention to detail
• Previous experience in trust and safety or customer support is considered a strong asset for this Italian Speaking Digital Trust and Safety Specialist position in Bulgaria

Benefits

• Competitive Monthly Salary
• Fully Paid Training program to set you up for success
• Comprehensive Health Insurance and wellness benefits
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless start to your new career
• Attractive Monthly Performance Bonus based on your contributions
• Exciting opportunities for professional growth within the growing market of jobs in Bulgaria
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible quality of life, characterized by its stunning mountain ranges, vibrant city culture in Sofia, and a temperate, enjoyable climate. Choosing one of our jobs in Bulgaria means joining an international community in a country known for its rich history, welcoming atmosphere, and Mediterranean-influenced lifestyle.

Beyond the career potential, living in Bulgaria provides a perfect balance of affordability and modern living. From world-class dining to a bustling nightlife, Bulgaria has rapidly become one of Europe's premier destinations for professionals. We are proud to support your relocation to Bulgaria, ensuring your transition is smooth and rewarding.