Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective Academy; Italia; A distancia; EUR 13.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Relocation support

Paid training

Performance bonus up to 15%

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Descripción de la vacante

FH Collective Academy in Greece offers a fully remote customer support role for Italian speakers, with relocation support and paid training. Work from anywhere in Greece, with 5 days/week, 8 hours/day and rotational shifts.

You will handle Italian customer inquiries via phone, email, and chat, troubleshoot issues, and document interactions. Strong CRM skills and data accuracy are required. English B2+ for training, and a customer-focused mindset are essential.

Formación

• Fluent Italian at C1/C2 level.
• English B2+ for training.
• Strong communication and empathy.
• Proficient with CRM systems and data entry.
• Ability to work independently in a remote setup.

Responsabilidades

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conocimientos

Italian fluency

English B2+

CRM systems

Remote work

Customer support

Herramientas

CRM tools

Descripción del empleo

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.