Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective Academy; Roma; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Performance bonus up to 15%

Remote work

Job summary

FH Collective Academy is offering a fully remote customer support role based in Greece, with relocation support and a training program starting from day one. You will respond in Italian (C1/C2) and English (B2+), use CRM tools, and help customers with account, product, and platform questions.

The role features 5 days a week, 8 hours per day, with shifts between 08:00 and 00:00. This position provides a competitive €1,045 gross per month with 14 salaries, plus a performance bonus up to 15%, and a

Qualifications

• Fluent Italian at C1/C2 level.
• English proficiency at B2+ or higher.
• Strong communication and interpersonal skills.
• Customer-focused with an empathetic approach.
• Comfortable using CRM tools and multiple apps.
• Able to work independently in a remote setting.

Responsibilities

• Provide customer support in Italian via phone, email and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian fluency (C1/C2)

English (B2+)

CRM tools

Communication skills

Problem solving

Remote work capability

Tools

CRM systems

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.