Italian-Speaking Customer Support Agent – Remote In Greece

Career Nest Academy; Genova; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Fully remote role

Relocation package

Paid training

Performance bonus up to 15%

Job summary

Career Nest Academy is seeking an Italian-speaking Customer Support specialist for a fully remote role in Greece. You will handle inquiries via phone, email, and chat, and work within a fast-paced international team.

A relocation package and paid training are provided to help you settle and succeed. The position requires fluent Italian (C1/C2) and English (B2+), strong communication skills, and the ability to work independently in a rotating shift pattern.

Qualifications

• Fluent Italian – C1/C2 level.
• English – B2+ for training and communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Ability to work independently in a remote environment.
• Comfortable using CRM systems and multiple applications.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian (C1/C2)

English (B2+)

Strong communication

Customer-focused

Problem solving

CRM familiarity

Attention to detail

Remote work independence

Rotational shifts

Multicultural teamwork

Tools

CRM systems

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

Per questa posizione sono disponibili opzioni di lavoro da remoto/a casa.