Italian-Speaking Customer Support Advisor

WW Talents; Toscana; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Flight ticket

Hotel accommodation

Airport pickup

Real estate fee covered

Paid training

Relocation package

Job summary

WW Talents in Greece is offering a fully remote customer support role for Italian speakers, with relocation package and training. You will work remotely from anywhere in Greece, with rotations and 8-hour shifts, and a competitive gross salary.

We require fluent Italian (C1/C2) and English (B2+). You will handle inquiries via phone, email and chat, document interactions, and ensure high customer satisfaction while using CRM tools.

Qualifications

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian language

English communication

Customer service

CRM software

Tools

CRM software

Job description

This is a fully remote role within Greece, with a full relocation package provided. Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career. Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece
Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00
Languages: Italian C1/C2 + English B2+
Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one
Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team