Italian speaking -Customer Experience Associate Remote in PT

Cbtalents; Firenze; À distance; EUR 13 392 - 20 088; Plein temps

Avantages offerts par ce poste

Competitive salary and performance-based incentives

Full training provided

Opportunity for career growth

Résumé du poste

A dynamic company is seeking Italian Customer Service Representatives to support a global client. This fully remote role in Portugal offers the chance to enhance your customer service skills in a multicultural environment. The position requires proficiency in Italian and strong English communication skills, along with problem-solving abilities.

Qualifications

• Proficiency in Italian (C1/C2 level).
• Strong English communication skills (C1 level).
• Previous experience in customer service is advantageous.

Responsabilités

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Follow up on customer requests and escalate issues when necessary.

Connaissances

Problem-solving

Interpersonal skills

Communication in English

Description du poste

Are you an Italian speaker looking for an exciting opportunity abroad?

We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote, allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Key Responsibilities:
Handle inbound customer inquiries via phone, email, and chat
Assist with product information, troubleshooting, and issue resolution
Deliver excellent customer service while ensuring a positive customer experience
Follow up on customer requests and escalate issues when necessary

Requirements:

• Proficiency in Italian (C1/C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Strong English communication skills (C1 level)
• Exceptional problem-solving and interpersonal skills

Additional Information:

• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered:
Competitive salary and performance-based incentives
Full training provided
Opportunity to work in an international environment with career growth potential