Italian-speaking Customer Care Specialist — Remote (Portugal)

Cross Border Talents; Palermo; Remote; EUR 6,700 - 11,000; Full time

Benefits offered by this job

Salary up to 1,000 EUR gross/month (14

Accommodation option

Relocation support

Remote in Portugal

Job summary

Cross Border Talents is hiring for an Italian-speaking Customer Support Representative to join the Customer Operations & International Support team. The role is remote in Portugal with optional accommodation, relocation support, and a competitive salary up to 1,000 EUR gross per month plus performance bonuses.

You will handle emails, chats, forms and calls, maintain CRM records, and help drive customer success.

Qualifications

• Handle customer inquiries via email, chat, forms and calls.
• Manage support tickets including refunds or service issues.
• Maintain accurate records using CRM systems and tools.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Skills

Customer service

Communication

Multitasking

Tools

CRM tools

Job description

Cross Border Talents is hiring for an Italian-speaking Customer Support Representative to join the Customer Operations & International Support team. The role is remote in Portugal with optional accommodation, relocation support, and a competitive salary up to 1,000 EUR gross per month plus performance bonuses.

You will handle emails, chats, forms and calls, maintain CRM records, and help drive customer success.