Italian-Speaking Automotive Support Expert (Remote Greece)

Mercier Consultancy Group; Italia; Remote; EUR 31,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Performance bonuses

Training program

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Automotive Customer Service Agent to provide high-level support remotely from Greece. You will handle inquiries, answer technical questions, and ensure customer satisfaction for a premium automotive brand.

Ideal candidates are native or fluent in Italian, with a strong customer-service mindset and interest in automotive technology. Remote work from Greece is offered with relocation and comprehensive training included.

Qualifications

• Native or fluent Italian (spoken and written).
• Strong communication and customer-centric mindset.
• Genuine interest in automotive industry and vehicle technologies.

Responsibilities

• Act as a primary point of contact for automotive inquiries, providing expert assistance to customers in Italy.
• Manage technical and product-related questions regarding modern vehicle features, EV technology, and connectivity.
• Maintain high levels of customer satisfaction by delivering tailored, professional automotive solutions.
• Document all interactions accurately within our CRM to ensure seamless service tracking and improvement.
• Collaborate with international teams to stay updated on the latest automotive product launches and service updates.
• Ensure all service-level agreements are met while maintaining the premium standards of the automotive brand.

Skills

Fluent Italian

Customer service

Technical support

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Italian-speaking Automotive Customer Service Agent to provide high-level support remotely from Greece. You will handle inquiries, answer technical questions, and ensure customer satisfaction for a premium automotive brand.

Ideal candidates are native or fluent in Italian, with a strong customer-service mindset and interest in automotive technology. Remote work from Greece is offered with relocation and comprehensive training included.