Remote Italian Automotive Support Specialist Greece

Mercier Consultancy MD; Italia; Remote; EUR 28,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Relocation package

Training program

Performance bonuses

Job summary

Mercier Consultancy Group is seeking Italian-speaking Automotive Experts to provide high-level support to customers from Italy, working remotely from Greece. The role combines a passion for automotive technology with a premium service mindset, offering relocation and comprehensive training as part of the package.

Ideal candidates are fluent in Italian, hold an EU passport, and have prior experience in tech support or customer service within the automotive sector.

Qualifications

• Native or fluent Italian (written and spoken).
• EU passport (mandatory).
• Genuine interest in the automotive industry and vehicle technologies.
• Strong communication skills and a customer-centric mindset.

Responsibilities

• Act as a primary point of contact for automotive inquiries, providing expert assistance to Italian-speaking customers.
• Manage technical and product-related questions regarding modern vehicle features, EV technology, and connectivity.
• Maintain high levels of customer satisfaction by delivering tailored, professional automotive solutions.
• Document all interactions accurately within our CRM to ensure seamless service tracking and improvement.
• Collaborate with international teams to stay updated on the latest automotive product launches and service updates.
• Ensure all service-level agreements are met while maintaining the premium standards of the automotive brand.

Skills

Fluent Italian

Customer service

Remote work

Job description

Mercier Consultancy Group is seeking Italian-speaking Automotive Experts to provide high-level support to customers from Italy, working remotely from Greece. The role combines a passion for automotive technology with a premium service mindset, offering relocation and comprehensive training as part of the package.

Ideal candidates are fluent in Italian, hold an EU passport, and have prior experience in tech support or customer service within the automotive sector.