Italian E-Commerce Customer Care Specialist - Remote Greece

Mercier Consultancy Group; Puglia; Remote; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Training program

Performance incentives

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for our e-commerce division to support customers across online and offline channels. The role focuses on delivering premium service to Italian-speaking customers, handling inquiries, orders, returns, and product questions with a customer-centric approach.

Based in Greece, the position includes a fully paid relocation package and training. You will collaborate with global teams to ensure seamless customer experiences and stay

Qualifications

• Must be native or fluent in Italian (written and spoken).
• EU passport or work permit required for Italian-speaking roles.
• Experience in retail, customer service or e-commerce preferred.
• Strong digital literacy and CRM navigation.
• Excellent communication with a customer-centric approach.
• Ability to work remotely and collaborate with Greek teams.

Responsibilities

• Provide phone, email, and chat support for a global retail brand.
• Assist customers with orders, tracking, returns, exchanges, and inquiries.
• Resolve complex issues across online and in-store experiences.
• Maintain accurate records of customer interactions.
• Collaborate with cross-functional teams to resolve logistics issues.
• Help improve customer satisfaction with brand-aligned solutions.
• Stay updated on retail trends and product launches.

Skills

Native Italian

CRM systems

Customer service

Remote work

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Italian Customer Care Agent for our e-commerce division to support customers across online and offline channels. The role focuses on delivering premium service to Italian-speaking customers, handling inquiries, orders, returns, and product questions with a customer-centric approach.

Based in Greece, the position includes a fully paid relocation package and training. You will collaborate with global teams to ensure seamless customer experiences and stay