Italian Social Media Care Specialist – Lisbon

Cross Border Talents; Prato; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

12-month contract with renewal

Job summary

Cross Border Talents in Lisbon is seeking fluent Italian speakers to join our Social Media Customer Care team for September and October. You will be the voice of the brand across social media and digital channels, helping customers and resolving issues with a friendly, professional approach.

This is a full-time, 40-hour per week role with 8-hour rotating shifts. Eligibility to work in Portugal and availability to work in Lisbon are mandatory.

Qualifications

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Responsibilities

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Strong communication

Customer-focused mindset

Digital interaction efficiency

Basic computer skills

Job description

Cross Border Talents in Lisbon is seeking fluent Italian speakers to join our Social Media Customer Care team for September and October. You will be the voice of the brand across social media and digital channels, helping customers and resolving issues with a friendly, professional approach.

This is a full-time, 40-hour per week role with 8-hour rotating shifts. Eligibility to work in Portugal and availability to work in Lisbon are mandatory.