Italian Social Media Customer Care Expert

Cross Border Talents; Palermo; In loco; EUR 12.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers to join our Social Media Customer Care team for a 12-month, full-time role based in Lisbon. You will respond to customers on social media, provide solutions, and maintain a customer-first approach across digital channels.

The position requires eligibility to work in Portugal, willingness to relocate to Lisbon, and a rotating 8-hour shift schedule. Aimed at delivering excellent service in an international setting with onboarding and language

Competenze

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Mansioni

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Italian

Intermediate English (B1/B2)

Typing speed 20+ wpm

Strong communication

Customer-focused mindset

Digital environment adaptability

Social media familiarity

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers to join our Social Media Customer Care team for a 12-month, full-time role based in Lisbon. You will respond to customers on social media, provide solutions, and maintain a customer-first approach across digital channels.

The position requires eligibility to work in Portugal, willingness to relocate to Lisbon, and a rotating 8-hour shift schedule. Aimed at delivering excellent service in an international setting with onboarding and language