Italian-speaking Customer Support — Remote + Day 1 Housing

Cross Border Talents; Roma; Remote; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Relocation support: room in shared be

Flight reimbursement up to 400 EUR (经济

Job summary

Cross Border Talents seeks an Italian-speaking Customer Support Representative to handle inquiries for a POS system platform. The role is fully remote with relocation support for candidates in Portugal, and requires strong Italian communication.

You’ll work across phone, email, and chat channels, maintaining CRM records and collaborating with tech teams to resolve issues. The role includes performance KPIs and potential shifts in a dynamic environment.

Qualifications

• Fluent in Italian (C1+) written and spoken.
• Excellent communication and interpersonal skills.
• Experience in customer service or technical support is a plus.
• Ability to work independently and adapt in a dynamic environment.
• Comfortable working remotely and using digital collaboration tools.

Responsibilities

• Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.
• Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.
• Maintain accurate documentation of customer interactions in the CRM system.
• Work collaboratively with technical teams to escalate and resolve complex cases.
• Meet performance KPIs and SLA targets set by the client.
• Stay up to date on product knowledge and process updates.

Skills

Fluent in Italian (C1+)

Excellent communication

Customer service experience

Job description

Cross Border Talents seeks an Italian-speaking Customer Support Representative to handle inquiries for a POS system platform. The role is fully remote with relocation support for candidates in Portugal, and requires strong Italian communication.

You’ll work across phone, email, and chat channels, maintaining CRM records and collaborating with tech teams to resolve issues. The role includes performance KPIs and potential shifts in a dynamic environment.