Italian Market Customer Care Agent

WW Talents; Cremona; In loco; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Full relocation package

14 salaries equivalent structure

Performance bonus up to 10%

Descrizione del lavoro

WW Talents in Athens, Greece is hiring an Italian-speaking Customer Support Representative to join an international, on-site team. You will handle inquiries by phone, email and chat, supporting users in Italian and helping them navigate the platform.

The role offers paid training, full relocation support (EU flight, airport pickup, hotel) and a performance bonus up to 10%. Work is 5 days per week, 8 hours per day with rotating shifts.

Competenze

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic.
• Strong problem-solving and troubleshooting skills.
• Good attention to detail and accurate data entry.
• Flexible and comfortable working rotating shifts.
• No previous experience required – full paid training is provided.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to customer inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Handle customer requests efficiently while maintaining customer satisfaction.
• Accurately document customer interactions in CRM and internal systems.
• Follow established quality and productivity standards.
• Help customers understand the platform and available features.

Conoscenze

Fluent Italian

English B2+

Strong communication

Customer-focused

Problem solving

Data entry

Shifts flexibility

Teamwork

Descrizione del lavoro

Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as anItalian-Speaking Customer Support Representativeand work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support.

Position:Italian-Speaking Customer Support Representative
Location:Athens, Greece – Onsite
Schedule:5 days per week, 8 hours/day with rotational shifts
Compensation:€1,045,72 gross/month x 14 salaries + Performance bonus upto 10% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

You will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skillsAbility to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided