Italian-English Travel Customer Specialist

Cross Border Talents; Puglia; On-site; EUR 24,000 - 40,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist in Italy (Puglia) to act as the first point of contact for customers, delivering professional, personalized support across inquiries, orders, accounts, products, and services via phone, email, chat, and other digital channels.

You will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Qualifications

• Fluency in Italian (C1/C2) and English (B2) is required.
• Strong analytical and communication abilities.

Responsibilities

• Provide friendly, professional, efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Skills

Italian fluency

English fluency

Analytical skills

Communication skills

Job description

Cross Border Talents is seeking a Customer Specialist in Italy (Puglia) to act as the first point of contact for customers, delivering professional, personalized support across inquiries, orders, accounts, products, and services via phone, email, chat, and other digital channels.

You will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.