Italian Customer Experience Specialist - Onsite & Relocation

Cross Border Talents; Lazio; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Competitive Salary

Job summary

Cross Border Talents in Italy is seeking a Customer Specialist to be the first point of contact across phone, email, and chat. You will resolve inquiries, assist with orders, accounts, and services, and ensure a smooth, positive experience at every interaction.

You will work with an international team, maintain up-to-date product knowledge through ongoing training, and collaborate with internal teams to deliver timely resolutions.

Qualifications

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities

Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents in Italy is seeking a Customer Specialist to be the first point of contact across phone, email, and chat. You will resolve inquiries, assist with orders, accounts, and services, and ensure a smooth, positive experience at every interaction.

You will work with an international team, maintain up-to-date product knowledge through ongoing training, and collaborate with internal teams to deliver timely resolutions.