Italian E-Commerce Care Agent — Remote Greece

Mercier Consultancy Group; Firenze; Remote; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid relocation package

Comprehensive training

Full health insurance

Career progression

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for our e-commerce client base. This remote role in Greece is ideal for native Italian speakers looking to support customers across online and in-store experiences.

You will handle inquiries, order tracking, returns, and product questions while maintaining CRM records. The position includes relocation support, paid training, and health insurance as part of a comprehensive benefits package.

Qualifications

• Native or fluent Italian (written and spoken) required.
• Strong CRM skills and digital literacy.
• Experience in retail, customer service, or e-commerce preferred.
• Reliable, professional and able to work remotely.
• Excellent communication and customer-centric approach.

Responsibilities

• Provide high-quality support via phone, email, and chat for a global retail brand.
• Assist customers with orders, tracking, returns, exchanges, and product inquiries.
• Resolve issues across online and offline shopping experiences.
• Maintain thorough records of customer interactions for data accuracy.
• Collaborate cross-functionally to resolve logistics or supply chain challenges.
• Contribute to customer satisfaction through efficient brand-aligned solutions.
• Stay informed on retail trends and new product launches.

Skills

Italian language fluency

CRM proficiency

Customer service mindset

Remote work adaptability

Reliability & professionalism

Job description

Mercier Consultancy Group is seeking an Italian Customer Care Agent for our e-commerce client base. This remote role in Greece is ideal for native Italian speakers looking to support customers across online and in-store experiences.

You will handle inquiries, order tracking, returns, and product questions while maintaining CRM records. The position includes relocation support, paid training, and health insurance as part of a comprehensive benefits package.