Italian Customer Care Agent | E-Commerce - Work Remote In Greece

Mercier Consultancy Group; Italia; Remote; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Performance Bonus

13th/14th Salaries

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for E‑Commerce to support customers across online and offline channels. The role is remote in Greece and targets native Italian speakers with a background in retail or e‑commerce, enabling high‑quality service and issue resolution.

You will handle orders, returns, and product inquiries, maintaining accurate records while coordinating with teams to resolve logistics challenges.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport or work permit.
• Prior experience in retail, customer service or e‑commerce is preferred.
• Strong digital literacy and ability to navigate CRM systems.
• Excellent communication with a customer‑centric mindset.
• Reliable and able to thrive in a remote work environment in Greece.

Responsibilities

• Provide high‑quality customer service via phone, email and chat for a global retail brand.
• Assist customers with order tracking, returns, and product inquiries.
• Resolve complex issues across online and offline store experiences.
• Maintain detailed records of customer interactions for data accuracy.
• Collaborate with cross‑functional teams to resolve logistics/supply chain issues.
• Contribute to improving customer satisfaction scores with efficient brand‑aligned solutions.
• Stay updated on retail trends and product launches to provide expert guidance.

Skills

Italian fluency

Retail/e-commerce experience

CRM proficiency

Strong communication

Remote work readiness

Tools

CRM systems

Job description

Italian Customer Care Agent | E-Commerce

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions that facilitate professional growth and organizational excellence across the European market.

Job Overview

We are seeking a highly motivated professional to join our team as an Italian Customer Care Agent | E-Commerce position in Greece. This is an exceptional opportunity for native Italian speakers to advance their careers within the fast-paced retail sector, providing premium support to customers navigating both online platforms and offline retail experiences.

Key Responsibilities

• Deliver high-quality customer service support via phone, email, and chat for a global retail brand.
• Assist customers with order tracking, returns, exchanges, and product inquiries within the e-commerce ecosystem.
• Resolve complex consumer issues related to both online shopping and physical retail store experiences.
• Maintain comprehensive records of customer interactions to ensure data accuracy and improve service delivery.
• Collaborate with cross-functional teams to resolve logistics or supply chain challenges impacting the customer.
• Contribute to the continuous improvement of customer satisfaction scores by offering efficient, brand-aligned solutions.
• Stay updated on the latest retail trends and product launches to provide knowledgeable, expert-level advice.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport or work permit (mandatory for these Italian-speaking jobs).
• Prior experience in retail, customer service, or e-commerce environments is highly preferred.
• Strong digital literacy and the ability to navigate complex CRM systems with ease.
• Excellent communication skills with a customer-centric mindset and a professional tone.
• High level of reliability and the ability to thrive in a remote work environment while contributing to jobs in Greece.

What We Offer

• Competitive Monthly Salary plus performance incentives.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to individual and team targets.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Comprehensive, fully paid training program to ensure your success.
• Full Health Insurance coverage.
• Clear career progression paths within the growing retail and e-commerce sectors.

Life in Greece

Embarking on one of the many Italian-speaking jobs in Greece offers more than just a career step; it is a life-changing adventure. Greece is globally renowned for its breathtaking landscapes, historical landmarks, and a Mediterranean climate that provides sunshine for the majority of the year. Living in Greece allows you to immerse yourself in a vibrant culture that perfectly balances a modern, fast-paced work lifestyle with a relaxed, coastal way of life.

Our relocation package ensures that your transition to life in Greece is seamless, allowing you to focus on your new role while enjoying world-class Mediterranean cuisine and unparalleled quality of life. From the bustling streets of Athens to the scenic beauty of the islands, there is no better time to secure your future with these prestigious jobs in Greece. Join a thriving community of international professionals and discover why Greece is the premier destination for your next career move.

Italian Customer Care Agent | E-Commerce - Work Remote In Greece IT