Italian E‑Commerce Customer Care Agent (Remote Greece)

Mercier Consultancy MD; Puglia; Remote; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Salary incentives

13th & 14th salaries

Monthly performance bonus

Relocation package

Training program

Health insurance

Career progression

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for an E-Commerce role in Greece. The position targets native Italian speakers to deliver premium support across online and offline retail channels.

You will handle inquiries, order tracking, and product information while collaborating with cross-functional teams to resolve issues and enhance customer satisfaction. This role offers relocation to Greece and a comprehensive training program.

Qualifications

• Native Italian speaking and writing required.
• EU passport or valid work permit required.
• Experience in retail, customer service or e-commerce preferred.
• Strong digital literacy and CRM proficiency.
• Excellent communication with a customer-centric approach.
• Able to work remotely while supporting Greek operations.

Responsibilities

• Provide high-quality customer service via phone, email, and chat.
• Assist with orders, tracking, returns, exchanges, and product inquiries.
• Resolve complex issues in online and offline retail contexts.
• Keep detailed records of customer interactions and feedback.
• Collaborate with cross-functional teams to resolve logistics challenges.
• Support continuous improvement of customer satisfaction scores.
• Stay updated on retail trends and product launches to provide expert advice.

Skills

Italian language

CRM proficiency

Customer service

Communication skills

Remote work reliability

Job description

Mercier Consultancy Group is seeking an Italian Customer Care Agent for an E-Commerce role in Greece. The position targets native Italian speakers to deliver premium support across online and offline retail channels.

You will handle inquiries, order tracking, and product information while collaborating with cross-functional teams to resolve issues and enhance customer satisfaction. This role offers relocation to Greece and a comprehensive training program.