Italian Content Moderator Sofia, Bulgaria (with Relocation Package)

Cross Border Talents; taranto; On-site; EUR 20,000 - 32,000; Full time

Job summary

Cross Border Talents in Taranto seeks an Italian Content Moderator to maintain a safe online environment. You will review and evaluate user-generated content, investigate reports, and enforce community standards across platforms.

The role requires analytical thinking, strong communication, and the ability to work quickly in a fast-paced setting to address safety concerns and support trust and safety processes.

Qualifications

• Fluency in Italian and English (minimum B1/B2 level).
• Strong analytical and problem-solving skills with the ability to assess complex situations.
• Excellent time management and organizational abilities.
• Outstanding written and verbal communication with strong attention to detail.
• Ability to work in a fast-paced environment and make critical decisions.

Responsibilities

• Review and evaluate user-generated content to ensure compliance with guidelines.
• Investigate, escalate, and resolve issues reported by users or systems.
• Analyze data to determine severity and impact of incidents.
• Collaborate with cross-functional teams on trust and safety matters.
• Monitor trends and emerging risks to prevent abuse.
• Develop qualitative and quantitative reports to support improvements.

Skills

Italian language

English language

Analytical skills

Problem solving

Time management

Organizational skills

Written communication

Job description

Taranto

Cross Border Talents

We are seeking a Italian Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community. In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies.

You will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes.

Key Responsibilities

• Review and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies.
• Investigate, assess, **escalate**, and resolve issues reported by users or flagged by internal systems.
• Analyze data and contextual information to accurately determine the severity and impact of reported incidents.
• Collaborate with cross-functional teams when handling sensitive or complex trust and safety matters.
• Monitor trends and emerging risks to identify potential threats and prevent abuse before it occurs.
• Develop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations.
• Review new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse.
• Contribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.

Qualifications

• Fluency in Italian and English (minimum B1/B2 level).
• Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions.
• Excellent time management and organizational abilities.
• Outstanding written and verbal communication skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and make critic